93ph Privacy Policy

1. Introduction

This Privacy Policy explains how 93ph ("we", "us", "the platform") collects, uses, stores, and protects the personal information of users ("you", "player") who access and use the 93ph website and mobile application.

We are committed to handling your information responsibly and transparently. This policy is written in plain language so you know exactly what to expect — no jargon, no vague generalisations.

By registering an account or continuing to use the 93ph platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using the platform.

This policy applies to all players accessing 93ph from the Philippines, including those accessing the platform from Manila, Quezon City, Cebu, Davao, and other locations across the country.

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Home address
• Government-issued ID details (for KYC verification)
• Payment information such as your registered GCash or Maya account details, or bank account number used for deposits and withdrawals
• Account username and password (stored in encrypted form)

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, time spent, and features used on the platform
• Login timestamps and session activity
• OTP verification records

Information from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processors
• Fraud risk signals from security monitoring services

3. How We Use Your Data

We use the personal information we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and ensuring your account remains secure.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through your chosen payment method.
• Platform operation: Delivering the games, features, and services you use, including slots, eBingo, sports betting, and live casino.
• Communications: Sending account-related notifications, transaction confirmations, OTP codes for login or withdrawal, and responses to your support enquiries.
• Fraud prevention and security: Detecting and preventing unauthorised access, suspicious activity, and potential abuse of promotions or platform features.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and to support players who have activated self-management tools on their account.
• Legal compliance: Meeting any applicable obligations under Philippine law, including record-keeping and identity verification requirements.
• Platform improvement: Analysing usage patterns to improve the 93ph experience, fix technical issues, and develop new features.

We process your data only when we have a legitimate basis to do so — whether that is performing our contract with you, complying with a legal obligation, or pursuing a legitimate business interest that does not override your rights.

4. Sharing Your Information

93ph does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, your financial details are passed to the relevant payment service provider (such as the operator of your GCash or Maya account, or your Philippine bank). These providers process your data under their own privacy terms.
• Identity verification providers: During the KYC process, your identity documents may be shared with a third-party verification service to confirm your identity and age.
• Security and fraud prevention services: We may share technical data such as IP addresses with services that help us detect and prevent fraudulent activity.
• Legal and regulatory requirements: If required by applicable Philippine law or a lawful order, we may disclose your information to the relevant authority. We will not share more information than is strictly required.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the successor entity. We will notify you if this occurs and if your rights are affected.

All third-party service providers that handle your data on our behalf are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

5. Cookies and Tracking

93ph uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here's a breakdown of the types we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site attacks. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences, such as language settings and display options, so you don't have to reconfigure them each visit.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where people encounter issues, and how features are being used. This data is aggregated and not linked to individual accounts.
• Security cookies: Used to identify suspicious login attempts and help protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use core platform features, including account login and game play. Blocking analytics cookies will not affect your gaming experience.

6. Data Security

We take the security of your personal information seriously and have put several measures in place to protect it:

• SSL encryption: All data transmitted between your device and the 93ph platform is encrypted using SSL/TLS protocols.
• Password protection: Account passwords are stored using one-way hashing. Even 93ph staff cannot see your actual password.
• OTP verification: Sensitive actions such as login from a new device or processing a withdrawal require OTP verification via your registered mobile number.
• Access controls: Access to player data within 93ph is restricted to staff who require it to perform their role. All access is logged and reviewed.
• Regular security reviews: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.

While we implement strong security measures, no system is completely immune to risk. In the event of a data breach that affects your rights or interests, we will notify you as promptly as possible and take immediate steps to contain and investigate the incident.

You also play a role in keeping your account secure. Use a strong, unique password, never share your login details, and contact support immediately if you suspect your account has been accessed without your permission.

7. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a reasonable period afterward to meet legal, operational, and compliance obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a defined period following account closure, as may be required under applicable law.
• Transaction records are retained for the period required for financial record-keeping purposes under Philippine regulations.
• Session and activity logs are retained for security and fraud investigation purposes, typically for a shorter period unless flagged for review.

When data is no longer required and retention is no longer justified, we delete or anonymise it securely. Anonymised, aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

8. Your Rights

As a player on 93ph, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request.

We will respond to all valid data requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect against unauthorised access to your information.

9. Protection of Minors

93ph is strictly intended for individuals aged 21 and above. We do not knowingly collect personal information from anyone under this age. Age verification is a required step during the registration and KYC process.

If we discover that an account has been registered by someone who is underage, the account will be closed immediately and any associated data will be handled in accordance with our data retention policy and applicable legal requirements. Any balance in such an account, including deposits and winnings, may be voided.

If you believe a minor has registered on 93ph, please contact our support team immediately so we can investigate and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we handle your data, we will provide advance notice through your account dashboard or via your registered contact details. Minor updates — such as clarifications of existing practices — may be made without direct notification.

We encourage you to review this page periodically. Your continued use of 93ph after any update constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please reach out to the 93ph support team.

You can contact us by email at [email protected]. Please include your registered email address and a brief description of your query so we can assist you promptly. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For questions about your account, gameplay, or promotions, the FAQ page is a good starting point. For responsible gaming tools and support, visit the Responsible Gaming page.